Support options

Tekkie Help.Biz can offer you support for your business on an ad-hoc basis with no annual contracts or maintenance fees. You just pay per month for the hours used. Pay as you go work can be quoted in advance as a fixed price project or performed and billed when undertaken at our hourly rates.

Business support ranges from $110-$180 per hour, depending on the size of your business and the level of support you require.

Tekkie Help.Biz offers monthly or quarterly support plans which we tailor to your requirements, depending on the level of support your business requires. Customers on our support plans benefit from discounted hourly rates and priority attention. We endeavour to resolve your issues remotely or onsite on the same day, or by next working day latest.

Aside from reactive support, we proactively perform regular remote checks of your systems to allow us to remedy any issues before they become an issue. We also undertake regular server and desktop health checks to ensure software is up to date and that they are running smoothly.

Your business will be allocated a dedicated Tekkie Specialist so that they are familiar with your systems and set up to ensure you make the most of your support investment.

What can you expect on our IT support plans: