We understand how frustrating it is when things go wrong—especially if you don’t have a dedicated IT department to rely on. That’s where Tekkie Help.Biz comes in. Our Ad Hoc IT Support service is designed to provide fast, flexible, and expert assistance exactly when you need it, so you can get back to running your business without unnecessary downtime.
Whether you’re facing a one-off issue or need urgent help with a technical challenge, our experienced technicians are just a call away. We offer hands-on support across a wide range of IT services, with no ongoing commitment required.
Some of the areas we can assist with include:
- WiFi optimisation
- Hardware troubleshooting and repairs (servers, routers, computers)
- Software issues and updates
- Cloud computing support
- IP security camera setup and troubleshooting
- Installation and configuration of IT and media equipment
- One-on-one technology training for staff
No matter the size or type of your business, you can count on Tekkie Help.Biz for responsive, reliable, and professional support—whenever you need it.
Consultancy
With the right advice, technology will help you to achieve business goals, increase efficiency and solve internal challenges.
Every business is different and so every company’s IT needs are different. Our approach is not to offer an “off the shelf” package, but instead, tailor your specific IT requirements to your business’ needs. We will recommend appropriate technology to ensure your systems are robustly backed up and secure. Where appropriate we can also provide advise of how IT can automate processes and increase speed and efficiency in any area of your organisation.
Our expertise and advice will give you peace of mind that your company’s IT is fit for the challenges ahead and give you more time to focus on accomplishing your aims.
We can provide ad hoc consultancy to assist with one-off projects, or long-term ongoing IT Consultancy.
Some of the things we can assist with:
- Short and long-term IT planning
- Network and IT infrastructure design
- Office moves and IT relocation
- Data backup and data recovery strategies
- Network and cyber security
- Website design and security
- IT systems audit and reviews
- Equipment recommendation and procurement
- Project scoping and implementation
Managed IT Services
If you’re looking for reliable, ongoing IT support without the cost of an in-house team, our Managed IT Services are the perfect solution. At Tekkie Help.Biz, we act as your outsourced IT department—handling everything from day-to-day tech support to strategic system management and security.
Our support plans are tailored to your business needs and can include remote monitoring, proactive maintenance, regular health checks, data backup management, and priority support. With a fixed monthly or quarterly plan, you gain peace of mind knowing your systems are being taken care of by experienced professionals.
Some of the services included in our managed plans:
- Routine system maintenance and software updates
- Remote monitoring to detect and resolve issues early
- Data backup management and recovery planning
- Security monitoring and patch management
- Helpdesk support for your team
- IT strategy and infrastructure planning
- Priority response times
By partnering with Tekkie Help.Biz, you can reduce downtime, boost productivity, and have a trusted team on hand to keep your technology running efficiently—so you can focus on growing your business.
Cybersecurity and Compliance
Cyber threats are constantly evolving, and protecting your business data and digital infrastructure is more important than ever. At Tekkie Help.Biz, we provide expert cybersecurity services designed to identify vulnerabilities, strengthen your defences, and support compliance with international standards.
Our services are delivered by Certified Ethical Hackers (CEH) and ISO 27001:2022 Lead Auditors, offering both technical expertise and strategic guidance to help safeguard your business.
Some of the cybersecurity services we offer include:
- Vulnerability Assessment & Penetration Testing (VAPT)
We test your networks and web applications to uncover security gaps before attackers do. Includes risk ratings, remediation guidance, and a final report with executive summary. - ISO 27001:2022 Compliance & ISMS Implementation
We guide your business in aligning with global information security standards. Includes gap assessments, ISMS documentation, risk register development, and support for certification audits.
- Internal ISMS Audit Services
We conduct internal audits to validate your ISMS against ISO 27001:2022 requirements. Includes audit planning, execution, non-conformity reporting, and corrective action guidance.
Whether you’re looking to proactively test your systems, achieve ISO certification and MAS compliance, or audit your existing security framework, our team is here to support your business every step of the way.
Website and Online Services
Your website is often the first impression customers have of your business—so it’s essential that it looks professional, functions smoothly, and reflects your brand. At Tekkie Help.Biz, we offer practical, hands-on support to help you build, manage, and enhance your online presence.
Whether you’re starting from scratch or need help updating an existing site, we can assist with everything from domain setup to website design, SEO, and social media integration. We work with popular platforms like WordPress and Shopify, providing flexible support that suits your business goals and budget.
Some of the ways we can support your online presence:
- Domain registration and email setup
- Building websites on WordPress or Shopify
- Updating and maintaining existing websites
- SEO optimisation to improve your search visibility
- Integrating analytics and performance tools
- Social media setup and strategy guidance
- eCommerce functionality and online store setup
We’re here to take the tech stress out of your digital presence, so you can focus on what you do best—growing your business.
Infrastructure supply & setup
A stable network and reliable infrastructure and equipment are essential to any modern business. Tekkie Help.Biz can help you effectively design, install and manage your entire network and IT infrastructure.
Being a boutique IT support company, we have the flexibility to deal with every aspect of technology you require to make your business run like clock work. You won’t need to liaise with multiple contractors to get cabling installed, electrical work done, computers purchased, telephones installed, cameras set up etc. We can do it all for you, leaving you time to focus on your core business.
Some of the elements of your IT infrastructure we can supply, set up and support:
- Routers, switching and WiFi
- Computers and peripheral devices
- Servers and storage devices
- Wiring and cabling
- IP video surveillance systems
- POS systems
- Video conferencing equipment
- Music and entertainment systems
- Firewalls